What Areas Do I Service?
We service the greater Austin, TX area, Including most of the surrounding cities, such as Round Rock, Cedar Park, Leander, Pflugerville, Georgetown, Lakeway, West Lake, Oak Hill and many more. Please contact us to see if we service your area. Some area's will require an additional trip charge.
We are slowly trying to branch out to the San Antonio area.
When Would My House Be Cleaned?
Typically we like to schedule all house cleaning visits during the weekdays, when most clients are at work. I know time with your family or to unwind after a long day at work is priceless. This way we can come and go without interfering with your routine. However, if you would like to be present while we're cleaning your home your more than welcome- After all it is your home.
What Are Your Rates?
We have fixed rates for each home. No two homes are alike, so call for a quote- or you can visit the pricing page for general rates.
How Do You Handle Keys?
I ensure your key's safety. Neither myself nor any of my employees will make a copy of your key. When the work day is finished, all keys are returned to me where they are stored in a safe place. They are labeled in a way only I know which key belongs to which home. Your key will be returned to you within seven days of notice of termination of service.
How Long Will It Take To Clean My House?
Here is how long each room typically takes. Please note this is only an estimate. These times can expand or be reduced depending on the size of the room, number of objects to be moved and wiped down, dusted (ie: knickknacks, small appliances, etc), and condition of the room (bath tubs may need a deep scrub, or floor, walls, and/or baseboards may have heavy build up). Estimated time to clean each room for a basic clean:
Kitchen 30-90 minutes
Full Bathroom 20-60 minutes
Living Room 25-45 minutes
Dining Room 20-45 minutes
Family Room 25-60 minutes
Bedrooms 10-45 minutes
Stairs 15-20 minutes
Hallway 5-15 minutes
Entry 5-15 minutes
What are your hours?
We work Monday through Friday, typically from 8am until 5pm. Weekend hours are Saturday and Sunday 10am until 3pm. If scheduled after 5pm, an additional $50.00 fee will apply to total amount of cleaning charge. We accept calls 24 hours 7 days a week.
What if I need to cancel my appointment?
We understand that important things come up. We just ask that you please give us a twenty four hour notice by telephone so we can try to fill your spot. When a twenty four hour notice isn't received you will still be responsible for your cleaning charge.
If we arrive at your home on your scheduled cleaning day and we are unable to clean for any reason you will still be responsible for your cleaning charge for the day. If we arrive at your home and are not able to enter your home then later we have to return to clean you will be charged $30.00 for gas and lost time.
What Cleaning Supplies Should I Have On Hand?
We provide all cleaning supplies. If you have something special you would like for us to use please have it ready on your cleaning day. We also recommend that you have your own toilet bowl brush for sanitary reasons. We do provide a vacuum but please understand that we use the vacuum in other homes and we might accidentally bring some unwanted critters with us. We won't be responsible if this does happen.
What if my normal scheduled appointment falls on a major holiday?
We do our best to fit you into another time slot on a day either before or after the holiday. Sometimes this is not always possible. We strive to do our best to meet everyone's needs. We hope that you'll understand.
What if I have a Alarm System?
We are not responsible for setting off any alarm systems. Please make sure they remain off on the day of service. If needed you can supply us with our own personal code so we may enter and leave, while still leaving your home protected.
Our New Check Policy, PLEASE READ.
If you choose to pay by check and your check is dishonored, you agree to pay a processing fee of $30, or any higher amount allowed by law, and we may electronically debit or draft your account for this fee. Also, if your check is returned for insufficient or uncollected funds, check may be electronically re-presented for payment.
Do you move furniture, or climb on ladders?
I want to apologize now but we do not move heavy furniture. Sometimes at our discretion we may move a coffee table or two so we can vacuum under. We only use a two step ladder.
We are not responsible for anything that is not properly maintained or is not mounted to wall correctly.
(i.e.) Door henge's that may come lose. Door handles that may come lose. Picture frames or wall hanging that are not secured to the wall. We won't ever dust inside of a china cabinet due to the great risk. If asked we won't be responsible for broken or damaged items.
Gratuities?
The girls highly appreciate the gratuities for a job well done. Please know that you are not required or even asked to tip at anytime. The only amount due for the day is your cleaning charge. If you insist on tipping please make sure it's in cash and given directly to your cleaners. Please when tipping be sure to divide the amount tipped between all your cleaners for that day.
Thanks you
Guarantee.
We offer a twenty four hour guarantee. For any reason if you are unsatisfied with the clean that you received we will return to redo the areas that your not pleased with.
We do not offer refunds on any service.