What Areas Do I Service?
We service the greater Austin, TX area, Including most of the surrounding cities, such as Round Rock, Cedar Park, Leander, Pflugerville, Georgetown, Lakeway, West Lake, Oak Hill and many more. Please contact us to see if we service your area. Some area's will require an additional trip charge.

When Would My House Be Cleaned?
Typically we like to schedule all house cleaning visits during the weekdays, when most clients are at work. I know time with your family or to unwind after a long day at work is priceless. This way we can come and go without interfering with your routine. However, if you would like to be present while we're cleaning your home your more than welcome- After all it is your home.

What Are Your Rates?
Please visit pricing page.
We reserve the right to alter the price upon arriving and seeing it's current condition.

Do I have to sign a contract?
We will never ask you to sign any contract. We want you to be completely satisfied with our service and want you to return if you would like to at your leisure. Wether it be one time or on going for many years.

How do I pay for your service?
We accept cash, check (make payable to Sabrina Atwater),Credit Card through paypal.
When using a credit card please send an email to us with your email address and we'll send you an invoice from paypal. Follow the instructions on the paypal website. Payment will be due the night before service. sabrina@sabrinashomecleaning.com


Business accounts and payment dates?
We understand most business only pay their bills once a month. However as a small business
we are only able to extend a bi-weekly payment service. We will set a date that suits us both.
Payment will be expected on the date we have agreed to.
If or when payment isn't received on time there will be a $25.00 late fee charged.
If we have to return to pick up the check an additional $10.00 will be added for gas and lost time.
If payment has not been received by the 4 th day following our agreement, service will end immediately. Payment will still be expected. When paid in full service can resume but only when it's pre-paid.
Failure to pay will result in a claim being filed with the courts for the amount owed and any legal fees we may acquire.
All other faq information on this page reflects business accounts too unless specified.



How Do You Handle Keys?
I ensure the security of your key while in my possession. You can rest assure no copies of your key will be made.  Client keys are immediately identified in a secured manner (no personal information for your protection) and stored in the designated safe place. 

Your key will be returned to you within seven days of notice of termination of service . 



How Long Will It Take To Clean My House?
Here is how long each room typically takes. Please note this is only an estimate. These times can exceed or be reduced depending on the size of the room, number of objects to be moved and wiped down, dusted (ie: knickknacks, small appliances, etc), and condition of the room (bath tubs may need a deep scrub, or floor, walls, and/or baseboards may have heavy build up). Estimated time to clean each room for a basic clean:

Kitchen 30-90 minutes
Full Bathroom 20-60 minutes
Living Room 25-45 minutes
Dining Room 20-45 minutes
Family Room 25-60 minutes
Bedrooms 10-45 minutes
Stairs 15-20 minutes
Hallway 5-15 minutes
Entry 5-15 minutes

What are your hours?
We work Monday through Friday, typically from 8 am until 6 pm.
Weekend hours are Saturday 10 am until 3 pm.
We offer evening hour appointments for commercial accounts at no additional charge.
We accept calls 24 hours 7 days a week.

What if I need to cancel my appointment?
We understand that important things come up. We just ask that you please give us a twenty four hour notice by telephone. All service charges will remain your obligation when appropriate notice is not received.

If we arrive at your home as scheduled and are unable to clean for any reason beyond our control (ie. lock out) you will remain obligated for your service charge for that appointment. If we reschedule for a day in the same week a $20.00 fee will apply.

What Cleaning Supplies Should I Have On Hand?
We provide all cleaning supplies. If you have something special you would like for us to use please have it ready on your cleaning day. We also recommend that you have your own toilet bowl brush for sanitary reasons. We do provide a vacuum but please understand that we use the vacuum in other homes and might accidentally bring some unwanted critters with us. We would not be responsible if this does happen.

What if my normal scheduled appointment falls on a major holiday?
We do our best to fit you into another time slot on a day either before or after the holiday. Sometimes this is not always possible. We strive to do our best to meet everyone's needs. We hope that you'll understand. If you have company arriving or a special event around any holiday please call 2 weeks in advance to ensure your spot. First come First Served. 

What if I have a Alarm System?
We are not responsible for setting off any alarm systems. Please make sure they remain off on the day of service. If needed you can supply us with our own personal code so we may enter and leave, while still leaving your home protected.

Our New Check Policy, PLEASE READ.
If you choose to pay by check and your check is dishonored, you agree to pay a processing fee of $30, or any higher amount allowed by law, and we may electronically debit or draft your account for this fee. Also, if your check is returned for insufficient or uncollected funds, check may be electronically re-presented for payment.

Do you move furniture, or climb on ladders?
I want to apologize now but we do not move heavy furniture. Sometimes at our discretion we may move a coffee table or two so we can clean and vacuum under. For safety, we only use a two step ladder.

We are not responsible for anything that is not properly maintained or is not mounted to the wall correctly.
(i.e.) Door hinge’s that may be loose. Door handles that may be loose. Picture frames or wall hanging that are not secured to the wall. We will not dust inside of a china cabinet due to the great risk. If asked to clean inside such areas we would not be responsible for broken or damaged items.

Gratuities?
Gratuities are highly appreciated for a job well done. Please know that you are not required or even asked to tip at anytime. The only amount due for the day is your cleaning charge.


Guarantee.
We offer a twenty four hour guarantee. For any reason if you are unsatisfied with the service you received we will return to redo the area(s) that your not pleased with.
When your present while we are working we will let you know when we are finished. You may choose to do a walk through of your home. Please mention anything that your not pleased with at that time. We will not return if you was present for the cleaning.
We do not offer refunds on any service.

It is your responsibility to check back for any updates or changes to our web site.